I have been a loyal customer of the service for quite some time and recently made a purchase of around $500 using their eight-installment option. Initially, everything seemed fine, but when I tried to make my first payment, they unexpectedly withdrew $453 from my account without my consent. This amount was intended to cover the remaining seven payments, which were scheduled to be made every two weeks. I quickly reached out to the service through their mobile app. They tried to place the blame on me for the unauthorized charge, which is confusing since I had just applied for the eight-installment plan of $64 two days earlier and had already made the following payments. When I mentioned to the representative that I planned to contact my bank to report this as fraud, he threatened and attempted to intimidate me, claiming that I would lose access to my account if I proceeded. Additionally, I received a response from the service regarding my review, including an email address to address my issue. However, when I tried to use that email, I encountered an error indicating that it was not a recognized domain.
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Founded in Australia in 2013, our mission is to be the first payment choice, everywhere and every day. We give consumers, merchants and businesses around the world access to transparent, flexible and interest-free credit.
We exist to create a world where people can live fearlessly today, knowing they're in control of tomorrow. Disrupting the broken credit card model, we put the financial well-being of our customers and merchants at the centre of everything that we do.See more
