I was very upset about this airline company, ZIPAIR. This is the worst airline company I've ever reserved. Not even one star! Minus 5 stars!! I called customer service which I found on internet (888)6674271 and (888)9281229 toll free. They are fraud. I called for fixing name typo of my child. JUST FOR SOME MISSING LATERS LIKE typing SM instead of SMITH. I was even not sure about I did the misspelling. It was very minor thing. The customer service said, "You can cancel the flight and reserve a new flight. Otherwise you pay $499 for fixing it." Of course I complained about the price, but I didn't have any choice. I paid it. Then a couple days later I called customer service through the website to make sure, the representative said they don't charge for name change. I got fraud! But why those phone numbers came out online under zipair. This company doesn't do any fraud control for customers. How can I know this is fraud or not. Anyway, the real zipair customer service personnel said she was unable to change name no matter it was minor or not. She asked me to cancel the flight and order a new flight. She didn't have any piece of mind. I even explained that my child is minor, and she can't reserve a flight alone. The representative doesn't care. The representative said I have to have confirmation after cancellation and add the ticket. I kept asking how soon your company can confirm cancellation. It's not any guarantee for making this process smooth, then why I have to take a risk and waste money for this airline company? It was very stressful to deal with this company. The representative was just reading the company rule, and she refused to transfer the phone to a supervisor or manager even I asked her so many times. I believed they don't have any of authorized person who can consider any situations in this company. It was very pain and A. This airline company is known as a cheap airline company. But if you check everything, it's not cheap. They collect all pennies by selling water, meals, check-in luggage and so on. I cancelled all tickets due to this stressful minor thing. I wasted my money and contributed to this worthless company about $5000. But I learned lots and I'll never reserve this airline even though the price is low. I'm sure you'll get more stress by using this airline. Please save your life. They don't care anything you care.
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