Review Time
Worst airline I’ve ever been on. Only allowed 7kg carry on and that includes personal bags! Who does that?? Not accommodating at all. Pay more for a major airline because it will save you the hassle at check in.
The most unhelpful support staff you can imagine. I asked for assistance with obtaining my digital boarding pass, and the agents refused to provide more information or help at all. Instead they opted to repeatedly tell me to arrive early to avoid waits, and close my chat sessions while I was still typing. Avoid booking with this airline until the support situation improves.
Zipair sent me an email the day before the flight that my flight was delayed 4 hours. This would cause me to miss the next flight, another flight booked under the same itinerary. By international law, they are required to rebook a flight for me in this situation. I sent an email regarding this. It took them 12 hours to respond. In the meantime, I spent over 6 hours waiting for and talking to chat agents, who first tried to insist they could only give me a refund, then insisted I had agreed to the refund, then handed me off to email, who handed me off to chat who handed me off to email. And no email has been replied to in less than 3 hours, and the email agents are never familiar with chat even and chat is never familiar with email. Their English comprehension is also very bad, missing basic details.
To check in for an international flight online you have to scan your passport. Their mobile website does not work for this, the screen ratio loads incorrectly and you can’t hit the button you need to. You also cannot download their app in the US. NEVER USE THIS. I missed my flight because of this. If they can’t get check in right, they can’t do anything.
I was very upset about this airline company, ZIPAIR. This is the worst airline company I've ever reserved. Not even one star! Minus 5 stars!! I called customer service which I found on internet (888)6674271 and (888)9281229 toll free. They are fraud. I called for fixing name typo of my child. JUST FOR SOME MISSING LATERS LIKE typing SM instead of SMITH. I was even not sure about I did the misspelling. It was very minor thing. The customer service said, "You can cancel the flight and reserve a new flight. Otherwise you pay $499 for fixing it." Of course I complained about the price, but I didn't have any choice. I paid it. Then a couple days later I called customer service through the website to make sure, the representative said they don't charge for name change. I got fraud! But why those phone numbers came out online under zipair. This company doesn't do any fraud control for customers. How can I know this is fraud or not. Anyway, the real zipair customer service personnel said she was unable to change name no matter it was minor or not. She asked me to cancel the flight and order a new flight. She didn't have any piece of mind. I even explained that my child is minor, and she can't reserve a flight alone. The representative doesn't care. The representative said I have to have confirmation after cancellation and add the ticket. I kept asking how soon your company can confirm cancellation. It's not any guarantee for making this process smooth, then why I have to take a risk and waste money for this airline company? It was very stressful to deal with this company. The representative was just reading the company rule, and she refused to transfer the phone to a supervisor or manager even I asked her so many times. I believed they don't have any of authorized person who can consider any situations in this company. It was very pain and A. This airline company is known as a cheap airline company. But if you check everything, it's not cheap. They collect all pennies by selling water, meals, check-in luggage and so on. I cancelled all tickets due to this stressful minor thing. I wasted my money and contributed to this worthless company about $5000. But I learned lots and I'll never reserve this airline even though the price is low. I'm sure you'll get more stress by using this airline. Please save your life. They don't care anything you care.
I was traveling with a small child to Tokyo over the holidays (from the US) and wanted extra room for him to rest - so I purchased 3 seats for the 2 of us so we could be more comfortable. I purchased 3 seats with assigned seating and reserved our 3 seats adjacent to each other online. I later discovered they did not save our third seat reservation and indeed said that they don’t allow customers to have an extra seats (even at full price!)However they refused to offer any type of refund for the third extra seat they purchased. Instead the agent said that they had completely sold out the flight (meaning they sold our paid for seat to another customer!)I have never heard of an airline letting you purchase an extra seat at full price but then not fulfilling on it (and not offering any refund at all). Their customer support is disastrous and their airport gate agents absolutely unhelpful. Don’t believe all the positive you tube videos of people flying zip air. They are the absolute worst.
Booked the wrong date, realized within 5 minutes this error on my end had occurred. Their T&C's state that within 24 hours we can change.Even payed extra for flexible booking just for this.The airline did not honor anything and hung up on me.The airline chat agent did the same aswell.Do not waste your mental and just avoid this Airline.
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