I was traveling with a small child to Tokyo over the holidays (from the US) and wanted extra room for him to rest - so I purchased 3 seats for the 2 of us so we could be more comfortable. I purchased 3 seats with assigned seating and reserved our 3 seats adjacent to each other online. I later discovered they did not save our third seat reservation and indeed said that they don’t allow customers to have an extra seats (even at full price!)However they refused to offer any type of refund for the third extra seat they purchased. Instead the agent said that they had completely sold out the flight (meaning they sold our paid for seat to another customer!)I have never heard of an airline letting you purchase an extra seat at full price but then not fulfilling on it (and not offering any refund at all). Their customer support is disastrous and their airport gate agents absolutely unhelpful. Don’t believe all the positive you tube videos of people flying zip air. They are the absolute worst.
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