When Zipair started I looked forward to a somewhat better, if dearer, budget airline than existing rivals. It has turned out to be dearer but worse, Hoping they might have got over teething troubles I tried again today but wasted my time. Very slow, cumbersome booking site with far more questions than other airlines, and they place the longest, most convoluted security puzzle series I have ever seen just as you are trying to pay. They then rejected two cards without explanation, and as they don't provide a phone number I had to contact my banks. The cards were fine and it seems the problem was simply thay they decided to raise the price by 25% while I was trying to pay. At the very least they might have said so at the time. Far too late I got a reply to the online form (another laborious process) I sent but it wasgeneric and failed to address my issue. If you think their higher pricse will get you traditional Japanese customer service you may be disappointed.
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