I wish I could give them zero stars. Completely fraudulent! Avoid at all costs. My experience was utterly unacceptable. I was charged the full daily rate plus extra mileage, which ended up costing me nearly three times more than a taxi. This is not what any reasonable customer anticipates. The pricing is completely opaque; you think you know what you’re paying, but later they charge you much more and demand additional payments. Vehicles often come with little or no fuel, forcing you to spend your own money to refuel, only to be charged again later. Additionally, they penalize you for parking just a few meters away. Customer service is practically nonexistent, making it nearly impossible to reach them. After spending over 30 minutes trying to call about an issue with a vehicle that had no fuel, I ultimately gave up. This service feels deceptive from start to finish. What should be convenient turns into stress, frustration, and unexpected costs. Based on my experience, I will never use this service again and strongly recommend others to steer clear.
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Zipcar is a simple idea that's changing the way people think about driving. We park shiny cars and vans on streets around the world (there's probably one on a street near you) that can be yours by the minute, hour or day.
Once you've joined the club, you can drive any car you like, whenever you like. Just pay for the time you need, and we take care of the rest, with fuel, insurance and Congestion Charge included. Our friendly London-based team's here for you 24/7 - get in touch!
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