I'd have given a 5 except for a couple of things. At one stage, I was given $2000 max zippay, but they reduced it to 1,500 saying something about legal customer limit protection despite the fact I had paid off most of it and was paying over $125 pf back (mostly much higher), so it was disappointing for them to decrease the amount despite also having zip money for 1000 that I haven't touched. I am a good payer back - I have had one time they tried to debit my account earlier than when I get my pay which I didn't organise. The last issue is I had a dispute with a merchant way back in January and I contacted zip February (early) and they told me they would contact the merchant by today, 27th, and work it out, but I have yet to hear anything back and every time you try to contact by email, it raises another ticket which is confusing. Other than all of that, I am on DSP and applying for zip years ago, they easily approved me. And when I use zip as a payment never had an issue except very early on with fuel cards, and Woolworths. A really good thing is a lot of dentists now take zip. As an alternative way to pay compared to loans, credit cards, zip's interest rates are very cheap. The only irony once you start paying it back, too easy to start spending again. On the phone, customer service I found was excellent. Zip app easy to use. When using internet via laptops etc. accessing zip website sometimes annoying because you have to be careful and make sure it is Australia. Despite my very few minor complaints, in the scheme of things, I highly recommend zip and repayments start as little as $40.
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Zip (ASX:ZIP) is a leading global Buy Now, Pay Later (BNPL) company providing fair and seamless solutions that simplify how people pay.
Founded in Australia in 2013 and now with a presence in 14 international markets, our mission is to be the first payment choice, everywhere and every day. We give consumers, merchants and businesses around the world access to transparent, flexible and interest-free credit.
We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Disrupting the broken credit card model, we put the financial well-being of our customers and merchants at the centre of everything that we do.
Driven by people-centred product innovation, we are the next generation of payments, helping consumers and businesses to take control of their financial future.
Over 86,200 retailers around the world offer Zip as a payment choice to our 11.4 million and growing active customers globally.
We are Zip, and we’re only just getting started.See more
