zizzi.uk

Absolutely abysmal and shocking…

Absolutely abysmal and shocking customer service. I would never use this place again.On the 12th of January, I placed an order around 3:00–3:30 pm through Just Eat. The app showed an estimated delivery time of 35 minutes (maximum 40 minutes), which was the only reason I placed the order.By 4:30 pm, my pizza still didn’t even show as being prepared. I called the restaurant to ask what was going on, but the phone connection was extremely poor. I could barely understand the person on the line — the only word I caught was “drivers.” I hung up assuming they didn’t have any drivers available.At this point, I couldn’t wait any longer as I needed to leave work to pick up my child. Still, there was no sign of my delivery for another half hour. I felt completely trapped: if I cancelled, I would still be charged; if I wasn’t there when it arrived, they would take the food back and I’d still lose my money.I called Zizzi again to ask for an update and was spoken to in an extremely rude manner. I was told, “Why are you calling Zizzi? You ordered through Just Eat. Stop calling Zizzi.” This was completely unacceptable — my food was supposed to come from them.Nearly two hours later, someone finally called saying they were outside with the order. The delivery driver was extremely rude and hung up on me after I explained that I had been waiting all day and had to leave to pick up my child. He even said it wasn’t his fault that he arrived after two hours — as if this was somehow my fault for ordering.As if all of this wasn’t enough, my order was then marked as “delivered”, even though it was never delivered to me. They still took my money for a service I did not receive. How can you mark an order as delivered just to take the payment when the food was not handed over?Is this really how you treat paying customers, Zizzi? Absolutely shameful. Shocking behaviour, disgusting attitude, and appalling customer service from start to finish.

Date of experience: Jan 12, 2026