Review Time
**Belfast restaurant**
Was told that the restaurant closed in 2 hours.We were slightly confused as we've never had a meal that lasted two hours. Waiter stood cross armed and tutted loudly when we sat. Sister asked for cheese and tomato pasta and was told they had no pasta. She changed her order to risotto to have it repeated that they had no pasta, for a rice dish. When the kitchen called over that risotto is rice, he turned and said "it's ok, they're being difficult."
We decided that our money would be more welcome at another restaurant so we left.
Abysmal service rude manager attitude Meal forgotten/missedNot asked if wanted desert. Eventually asked if wanted more drinks but still waited 25 minutes for them. Waited ages to try and get staff attention to ask for the bill no one around so i Went to bar to pay bill where a lady who looked like she was the manager rudely and abruptly told me to go and wait at the table. 3 hour visit only got mains and 2 drinks with extremely lengthy waiting times in between, i was told one of the chicken dishes would be taken off the bill because of the wait but it was still on there…. At that point I couldn’t be bothered to argue about it and just wanted to get out of the place. And no it was not a busy time of day.
Did not deliver food, no apologies, clearly left on screen, manager was rude, dismissive amd accused me of being abusive when i challenged him. I will NEVER eat at Zizzi again!!!!!Update: Have been in contact with UK CEO via LinkedIn.
Went to Zizzi in Brindley Place, Birmingham for lunch before a show at Arena. Excellent food and service by Rarm who was brilliant, our party didn’t all arrive together but Rarm made sure we all ate at the same time with no hassle and excellent service.
Absolutely abysmal and shocking customer service. I would never use this place again.On the 12th of January, I placed an order around 3:00–3:30 pm through Just Eat. The app showed an estimated delivery time of 35 minutes (maximum 40 minutes), which was the only reason I placed the order.By 4:30 pm, my pizza still didn’t even show as being prepared. I called the restaurant to ask what was going on, but the phone connection was extremely poor. I could barely understand the person on the line — the only word I caught was “drivers.” I hung up assuming they didn’t have any drivers available.At this point, I couldn’t wait any longer as I needed to leave work to pick up my child. Still, there was no sign of my delivery for another half hour. I felt completely trapped: if I cancelled, I would still be charged; if I wasn’t there when it arrived, they would take the food back and I’d still lose my money.I called Zizzi again to ask for an update and was spoken to in an extremely rude manner. I was told, “Why are you calling Zizzi? You ordered through Just Eat. Stop calling Zizzi.” This was completely unacceptable — my food was supposed to come from them.Nearly two hours later, someone finally called saying they were outside with the order. The delivery driver was extremely rude and hung up on me after I explained that I had been waiting all day and had to leave to pick up my child. He even said it wasn’t his fault that he arrived after two hours — as if this was somehow my fault for ordering.As if all of this wasn’t enough, my order was then marked as “delivered”, even though it was never delivered to me. They still took my money for a service I did not receive. How can you mark an order as delivered just to take the payment when the food was not handed over?Is this really how you treat paying customers, Zizzi? Absolutely shameful. Shocking behaviour, disgusting attitude, and appalling customer service from start to finish.
Lovely atmosphere, great food and great service, 10 out of 10 for catering for Gluten free even though you don't really advertise that so many items are available as gluten free options. I was with a group and noticed the bill was headed up with "allergy at table". It would be nice if this was changed to simply say *Allergy* or "person/s with allergy"
We called at the Leamington Spa branch and we were the only couple there, and although there were 4 staff that we could see wandering around and chatting away to each other, we still had to wait over 30 minutes from ordering to actually receiving our food. Although the food was ok having to wait so long is not acceptable, just pleased that they were not busy. We always tip when dining out, but this time we didn’t bother. Will not be returning.
We ordered spaghetti pomodoro which came lukewarm on a cold plate and were very disappointed. The pasta was tough and chewy, and we sent it back. Apparently, you have changed the pasta, but this was unacceptable. The replacement was hotter still on a cold plate and was just as tough and chewy. My wife left half of hers, but I struggled to finish mine. The server Jana was very pleasant and with the managers agreement did not charge us for the food. While this is appreciated it spoilt our day.We do love Zizzi, but this experience has left us with a question mark over whether we should visit again. We did visit on 19 November with a party of six and it was perfect. I understand that the pasta issue has caused other complaints so you need to do something about it, or you will lose trade and serve the food on hot plates.
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Zizzi is a chain of Italian inspired restaurants across the United Kingdom and Ireland.
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