We ordered spaghetti pomodoro which came lukewarm on a cold plate and were very disappointed. The pasta was tough and chewy, and we sent it back. Apparently, you have changed the pasta, but this was unacceptable. The replacement was hotter still on a cold plate and was just as tough and chewy. My wife left half of hers, but I struggled to finish mine. The server Jana was very pleasant and with the managers agreement did not charge us for the food. While this is appreciated it spoilt our day.We do love Zizzi, but this experience has left us with a question mark over whether we should visit again. We did visit on 19 November with a party of six and it was perfect. I understand that the pasta issue has caused other complaints so you need to do something about it, or you will lose trade and serve the food on hot plates.
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Zizzi is a chain of Italian inspired restaurants across the United Kingdom and Ireland.
