My friends and I are extremely disappointed with the service we received today. We were out for our friends birthday and expected a nice time at Zizzi Marlow- what we would usually expect. Outside the front of the door was a sign saying “free garlic bread if you join the Zillionaires members club”- as teenage girls, we took this opportunity to purchase some free garlic bread. Every person who ordered the garlic bread had a Zizzi QR code promising free garlic bread. We also all had a QR code from Uni days promising 30% off our order. We would not have purchased garlic bread or even gone to dinner at Zizzis had we known we would’ve had to pay for it and pay for a non discounted version. We have screen shot proof of these codes and I would also like to state that the waitress had viewed these codes previously when we were ordering our garlic bread. Once we went to pay for the bill, our friend who did not order the garlic bread payed her portion of the bill via the online link to pay. When we all went to pay our portion of the bill, the waiters told us that we could no longer use our QR codes because one of our friends at our table had already payed- a shocking excuse of a cash grab. Our friend had no idea this was store policy as it was not stated- had she known she would have waited to pay. We, teenage girls without employment, had been deceived into thinking we would receive free and discounted food. Once we had payed the extreme amounts for our meal, the manager approached us and stated that we had not payed despite the money coming out of our bank account. The waitress then tried to make us pay again as it “had not come through on their system” With the last train home being 10 minutes away (and it was getting dark and late and dangerous) we did not have time to discuss our concerns- hence why we are making this complaint. We have been deceived into paying a shocking amount of money for things we were promised would be free. We truly believe that if we were grown men, we would’ve been provided with much better service and respect. To further add to all of this, we requested happy birthday to be sung when our friend received her food on our “requests” notes when we booked our table. Despite our request, happy birthday was not sung to our friend at one point during the entirety of the evening. Not only were we disappointed but also disgusted with the lack of respect we received tonight- I think this goes to show how to the workers at Zizzi Marlow treat their customers. It may be just another shift for you, but it was a birthday celebration outing for us that was ruined by the poor service, deception and hole in our bank accounts.
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Zizzi is a chain of Italian inspired restaurants across the United Kingdom and Ireland.
