I made an appointment and arrived early to ensure I wasn't late, but I ended up waiting for over an hour for the therapist who never came. The office was closed, and my calls and messages went unanswered. After nearly two hours, I received a call from her apologizing for not showing up. I wasted my whole day for nothing. I tried to book another appointment with a different professional recommended by the same platform, but the doctor asked me to cancel because he wasn't available in the area listed. This situation is utterly confusing and lacks proper support.
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