I bought what I thought was a physical book, but it turned out to be a digital-only eBook, which was not clearly indicated during checkout. Initially, the seller denied a refund, stating that all digital sales are final. However, this is not accurate under UK law. Digital products still have a 14-day cooling-off period unless it is explicitly stated that this right is forfeited and agreed upon before the purchase, which did not occur in this case. After referencing the Consumer Contracts Regulations 2013 and raising the issue further (including reaching out to the payment provider), the seller finally agreed to issue a full refund. If you find yourself in a similar situation: You have the right to a refund if the product was misrepresented. The policy of “no refunds on digital items” does not supersede consumer law. Escalating the matter to the payment provider can be effective. Sharing this to inform others of their rights and encourage them not to give up.
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