I placed an order on the 21st of November 2025 and was informed it would be out for delivery the following day. I appreciated the quick dispatch at first. However, a week passed without any sign of my parcel. By the 29th of November 2025, I still hadn't received it, so I contacted the support team, who promised to investigate and asked for two days. They assured me the parcel would arrive soon. After another three days without updates, I reached out again and learned that my item hadn't even been dispatched yet, and they requested another two days. Finally, on the 4th of December 2025, after further communication, they informed me that my item was damaged and they couldn't send it, issuing a refund instead. I had purchased it on sale and requested they honor that price, but they refused. While I received my refund, there was no compensation for the stress and waiting. I ended up paying full price for an item that was originally on sale. I will NEVER use this service again. It's incredibly disappointing.
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