I purchase two items and those are totally different fabrics and colors from the images on Web. I requested a refund but they asked me to send items back to China with the shipping cost paid by me as below from the company customer center email:"Our return center is located in Guangzhou, China.According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If you still want to return the package, you should email us for a return label as soon as possible."
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Zolucky is a fast-fashion women's clothing brand
mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid
development on a global scale. Zolucky offers a
wide range of apparel and accessories to help
customers pursue their styles.
Zolucky takes the holiday style, leisure cotton, and
linen style as the main development direction to
provide customers with a variety of choices. In
addition to regular sizes, we also individually
design and produce clothes for plus-size people,
from S to 4XL, at Zolucky, you can always find the
products that suit you.
Contact us: service@zolucky.com
We hope that you have a perfect fashion-shopping
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