I appreciate the response from the support team, but I must clarify that the assertion ‘your issue is now resolved’ is inaccurate. To clarify: I have not received a call from any senior representative or account manager. No one has visited my locations. There has been no discussion to understand the actual problem, nor was confirmation sought from me before marking the issue as closed. Yet, it has been casually labeled as resolved. This is not resolution — it feels like a mere box-ticking exercise. Is this how partner issues are managed? Without communication, understanding the business impact, or verifying if the issue has truly been resolved? This response indicates a focus on showing work done rather than actually doing it. Partners are not just listings; we manage real businesses with real costs and impacts. Ignoring partner concerns and closing issues internally without proper validation is risky. This requires urgent attention and cannot be delegated back into the same cycle that caused the issue. I strongly urge a personal review of how partner escalations are handled to prevent a widening gap between leadership intentions and ground realities. I am still awaiting: A proper conversation with a senior authority, a factual review of what occurred, and genuine corrective actions — not assumed closure.
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