Review Time
This is the worst app. I ordered from Zomato, and at the same time I also ordered from Blinkit. I clearly told both delivery partners to keep the order at my doorstep. I received my Blinkit order, but I did not receive my Zomato order.
When I spoke to the delivery partner, he said, “Main kya karu?” How can he say that? I paid for the order. When I contacted customer service, I did not receive any support or refund.
Very disappointed. I will never use this app again and I am uninstalling it.
Not even deserving 1 start though I putted the exact address where it supposed to be delivered moreover what I’m getting driver saying come here and get it from me and the. He cancels the order really haven’t expected this kind of bullshit service you should close your company if you don’t have any idea how to run a firm
Thanks
Zomato’s service has become absolutely terrible. They assign one delivery executive to handle 30–40 orders at the same time. The app shows an estimated delivery time of 25 minutes, but after picking up the order, the delivery boy keeps roaming around because he already has multiple other deliveries to complete.
As a result, customers are forced to wait unnecessarily, food arrives cold, and there is no accountability at all. Who is responsible for this poor planning and mismanagement? Customers’ time and money are completely wasted.
Zomato has turned into a very irresponsible and misleading company. This was my last experience with Zomato. I will never use it again and am deleting the app today.
Worst experience ever. Highly not recommended.
I appreciate the response from the support team, but I must express that the claim ‘your issue is now resolved’ is incorrect. I have had no communication from a senior representative, no visits to my locations, and no discussions regarding the actual problem. The issue has been casually marked as resolved without my input. This does not feel like a resolution — it seems like a box-ticking exercise. Is this how partner issues are managed? Without engaging in conversation or verifying if the problem has been addressed? This response indicates that the system prioritizes showing work completed rather than genuinely resolving issues. Partners are not just listings; we manage real businesses. Ignoring partner concerns is risky. This situation needs urgent attention and cannot be pushed back into the same cycle that created the issue. I strongly encourage a personal review of how partner escalations are handled to prevent a gap between leadership intentions and reality. I am still waiting for: a conversation with a senior authority, an accurate assessment of what transpired, and genuine corrective actions.
I appreciate the response from the support team, but I must clarify that the assertion ‘your issue is now resolved’ is inaccurate. To clarify: I have not received a call from any senior representative or account manager. No one has visited my locations. There has been no discussion to understand the actual problem, nor was confirmation sought from me before marking the issue as closed. Yet, it has been casually labeled as resolved. This is not resolution — it feels like a mere box-ticking exercise. Is this how partner issues are managed? Without communication, understanding the business impact, or verifying if the issue has truly been resolved? This response indicates a focus on showing work done rather than actually doing it. Partners are not just listings; we manage real businesses with real costs and impacts. Ignoring partner concerns and closing issues internally without proper validation is risky. This requires urgent attention and cannot be delegated back into the same cycle that caused the issue. I strongly urge a personal review of how partner escalations are handled to prevent a widening gap between leadership intentions and ground realities. I am still awaiting: A proper conversation with a senior authority, a factual review of what occurred, and genuine corrective actions — not assumed closure.
This application is very disappointing. On January 17, 2026, around 12:30 AM, I dropped off an order but was only compensated 70 rupees for it. This reflects poorly on the service, which does not value time or money. I have also shared this feedback elsewhere.
I have never faced such a disappointing delivery experience. The food arrived over an hour late, was completely cold, and several items were missing. What did arrive was poorly prepared and of extremely low quality, far below what one would expect for the price. The app's service was equally unhelpful; attempts to report the issue or request a refund were met with silence. Between the restaurant's negligence and the unprofessional support, this experience was unacceptable. I would advise others against ordering from here or relying on this service.
This service has provided the best experience I've had with online delivery. Some highlights include: the ability to schedule orders for future delivery, helpful voice instructions and photo upload options, accurate delivery times, proper compensation for issues faced, good packaging, generous food portions, and exceeding my expectations multiple times. I am very satisfied with this app. The discounts are also great. I hope they extend the scheduling time beyond two days.
I ordered a cake that was spilled and did not match the design I requested. Neither the restaurant nor the service provided a satisfactory resolution. I spent a significant amount on the order, and in return, I received only a minimal compensation of 200 rupees, which must be used within a month. Additionally, there was no actual agent available for communication. This ruined a special occasion, my father's 60th birthday.
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