I appreciate the response from the support team, but I must express that the claim ‘your issue is now resolved’ is incorrect. I have had no communication from a senior representative, no visits to my locations, and no discussions regarding the actual problem. The issue has been casually marked as resolved without my input. This does not feel like a resolution — it seems like a box-ticking exercise. Is this how partner issues are managed? Without engaging in conversation or verifying if the problem has been addressed? This response indicates that the system prioritizes showing work completed rather than genuinely resolving issues. Partners are not just listings; we manage real businesses. Ignoring partner concerns is risky. This situation needs urgent attention and cannot be pushed back into the same cycle that created the issue. I strongly encourage a personal review of how partner escalations are handled to prevent a gap between leadership intentions and reality. I am still waiting for: a conversation with a senior authority, an accurate assessment of what transpired, and genuine corrective actions.
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