Zomato’s service has become absolutely terrible. They assign one delivery executive to handle 30–40 orders at the same time. The app shows an estimated delivery time of 25 minutes, but after picking up the order, the delivery boy keeps roaming around because he already has multiple other deliveries to complete.
As a result, customers are forced to wait unnecessarily, food arrives cold, and there is no accountability at all. Who is responsible for this poor planning and mismanagement? Customers’ time and money are completely wasted.
Zomato has turned into a very irresponsible and misleading company. This was my last experience with Zomato. I will never use it again and am deleting the app today.
Worst experience ever. Highly not recommended.
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