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I am sharing a very serious and frustrating experience to warn all railway passengers. On 14th April

I am sharing a very serious and frustrating experience to warn all railway passengers.
On 14th April 2026, while traveling from Dwarka to Mumbai on Saurashtra Express (22946), Coach H1 (Coupe D & E), my son-in-law placed a food order through the government-supported RailOne app, which assigned delivery to Zomato.

Order Details:
Order ID: 2437415586
Items: 2 Butter Chicken + 11 Butter Tandoori Roti
Restaurant: Moti Mahal
Delivery Station: Ahmedabad Junction (ADI)
Delivery Point: Coach H1 gate

❌ SHOCKING FACT: THE FOOD WAS NEVER DELIVERED.

Despite a confirmed order and scheduled delivery at Ahmedabad Junction:
No delivery was made
No proper update or tracking
No support from either RailOne or Zomato
Passengers were left helpless during the journey
This is completely unacceptable and feels like a clear case of cheating and negligence.

RailOne is promoted as a trusted government-backed service, yet:
There is zero accountability
No real-time assistance in a moving train situation

Responsibility is passed between RailOne and Zomato

This is not just inconvenience — for elderly passengers and families, this can become a serious issue.

Strong Appeal:
Immediate action from Railway authorities
Strict monitoring of Zomato deliveries at stations
Proper grievance redressal system for passengers
My Advice to Fellow Travelers: Do NOT depend fully on RailOne-Zomato food delivery

Always carry backup food during train journeys
No passenger should go through this kind of harassment.
#RailOne #Zomato #IndianRailways #FoodDeliveryFail #PassengerAlert #TravelWarning

Date of experience: Apr 14, 2026