Review Time
Used to be a good delivery service that I preferred over Swiggy. However, from September 2025, Zomato has turned into a very high risk food delivery service. They:1. Dont have a contact number anywhere on their app or website2. Customer support does not allow chatting with agents or directly contacting them via phone and instead directs customer to send emails to their order email address. I dont understand how the Indian government even allows this company to run when their not following laws for business to disclose contact info and numbersI ordered from KFC for Rs.2000 and received 1/4th my order (about Rs.500). Their app tells u to provide snapshots and order ID but even after providing it, they just claimed there is no verifiable evidence and that they wont provide any resolution. Gave them screenshots of entire order, detailed pics of the number of pieces and the restaurant bill but apparently there is no evidence according to zomato which goes completely against the statements made in resolution directions.I lost Rs. 1500 on an order from this company. Complete scamming service that I hope people will boycott henceforth. If you read this and still continue purchasing from them, only you are to blame when they tell u that they dont intend to resolve anything for u.
Zomato became a scammer & robber now. There is no service, no helping customer care executives, no proper behaviour. Only looting people by unwanted & extra charges without telling the customer. It is the failure of Zomato bcoz they are aggressively looting customers.
Complete fraud. I ordered a cake and realized i needed the delivery later in the day so i called the bakery to reschedule and they said they can’t help if the order is assigned. I told them i will cancel and reorder. When i canceled i was given no warning that i will not be refunded at all. I got zero refund and no food. Contacting zomato customer service was useless as they did not help at all. I canceled this order within 5 mins of placing it. Complete bs that they can’t refund. Scammers. Stopping using zomato right now
Order ID: 7301828065Last night I didn’t receive my food but Zomato marked it as delivered. Tried contacting delivery guy—he said he met with an accident and then stopped responding.Zomato customer support has ignored my refund request despite multiple emails.This is extremely disappointing. I demand a full refund immediately or I will escalate this issue legally. @Zomato_IN #Refund #PoorService
Faced a worst experience.We ordered the food from zomato on Sunday and the delivery agent informed he contacted us however we dint receive any calls and even beyond that the delivery guy has kept the food on road instead of leaving that near the door step or inside the gate and most of all he left in 8 th cross instead of 7 th cross when we got a delivered notification we just ran to check with the image the delivery guy posted but the order was missing if its thrown or road how will the order be there, not sure if the delivery guy took it and ate himself but the order is not with us. Then we tried calling him back again after multiple calls he informed we dint respond actually we did not receive any calls at all okay and language barrier he speaks only in hindi. Tried to connect to customer care but its redirecting to email I am not assigned any agent through chats if I email there is automated reply stating they cant refund. Whose fault it is now who kept food on road that too in 8 th cross rather than 7 th cross. Please refund my amount which I paid 478 Rs. seriously yar!!
Title: Worst Food Experience Ever – Religious Sentiments Deeply HurtI am extremely disappointed and genuinely hurt by the experience I had while ordering food through Zomato India from Haldiram's, especially as this was meant to be a special gesture for Father’s Day.I placed this order from abroad (Ireland), hoping to surprise my family in India with a meal that respects our traditions and beliefs. As Brahmins, we strictly avoid onion and garlic due to religious reasons. I clearly specified this in the order instructions, trusting that it would be respected.Unfortunately, the food delivered contained both onion and garlic in good quantity, which is a serious violation of our religious practices. This deeply hurt our sentiments and turned what should have been a joyful celebration into a moment of distress and disappointment.To make matters worse, when we raised a complaint multiple times, Zomato simply responded with a dismissive message: "Sometimes problems like these occur." They then removed our complaint from the platform and closed the issue without any resolution or accountability.This level of insensitivity and negligence is shocking, especially from a platform as large as Zomato. It reflects a complete lack of cultural and religious awareness, and a failure to handle customer concerns with the seriousness they deserve.I strongly urge Zomato to take this feedback seriously, and to improve both their vendor vetting and customer grievance handling processes. What happened to us was not just poor service — it was a disrespectful breach of trust and values.
Zomato makes ordering food effortless, offering a seamless experience with easy navigation, restaurant filters, and real-time tracking. Whether choosing from your favorite eateries or exploring the Top 10 Most Popular Restaurants, the app ensures a smooth ordering process.Timely delivery is a strong suit, and while occasional delays happen due to high demand or traffic, my overall experience has been excellent. The ability to view delivery rider ratings and contact them directly adds to the transparency and convenience. For those looking for a dependable food delivery platform, Zomato is a great choice. Highly recommended!
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