Used to be a good delivery service that I preferred over Swiggy. However, from September 2025, Zomato has turned into a very high risk food delivery service. They:1. Dont have a contact number anywhere on their app or website2. Customer support does not allow chatting with agents or directly contacting them via phone and instead directs customer to send emails to their order email address. I dont understand how the Indian government even allows this company to run when their not following laws for business to disclose contact info and numbersI ordered from KFC for Rs.2000 and received 1/4th my order (about Rs.500). Their app tells u to provide snapshots and order ID but even after providing it, they just claimed there is no verifiable evidence and that they wont provide any resolution. Gave them screenshots of entire order, detailed pics of the number of pieces and the restaurant bill but apparently there is no evidence according to zomato which goes completely against the statements made in resolution directions.I lost Rs. 1500 on an order from this company. Complete scamming service that I hope people will boycott henceforth. If you read this and still continue purchasing from them, only you are to blame when they tell u that they dont intend to resolve anything for u.
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