Title: Worst Food Experience Ever – Religious Sentiments Deeply HurtI am extremely disappointed and genuinely hurt by the experience I had while ordering food through Zomato India from Haldiram's, especially as this was meant to be a special gesture for Father’s Day.I placed this order from abroad (Ireland), hoping to surprise my family in India with a meal that respects our traditions and beliefs. As Brahmins, we strictly avoid onion and garlic due to religious reasons. I clearly specified this in the order instructions, trusting that it would be respected.Unfortunately, the food delivered contained both onion and garlic in good quantity, which is a serious violation of our religious practices. This deeply hurt our sentiments and turned what should have been a joyful celebration into a moment of distress and disappointment.To make matters worse, when we raised a complaint multiple times, Zomato simply responded with a dismissive message: "Sometimes problems like these occur." They then removed our complaint from the platform and closed the issue without any resolution or accountability.This level of insensitivity and negligence is shocking, especially from a platform as large as Zomato. It reflects a complete lack of cultural and religious awareness, and a failure to handle customer concerns with the seriousness they deserve.I strongly urge Zomato to take this feedback seriously, and to improve both their vendor vetting and customer grievance handling processes. What happened to us was not just poor service — it was a disrespectful breach of trust and values.
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