Amazingly bad experience, unlike anything we have encountered in this or any related field.
We cannot access our account because the same error keeps appearing again and again. We follow the procedure, yet the login remains blocked. We reached out to the AI assistant, but it only led us back to the same unhelpful loop. We contacted Billing and received an automatic AI reply. We contacted Customer Care, and our ticket was closed with a generic response, without resolving anything.
This is one of the most disappointing and shameless communication experiences we have ever had with an organization.
The account is still blocked and completely unreachable.
Dario Knez
for Bhaktivedanta College’s Zoom account
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