Terrible service...They delivered a car with 0 fuel in Hyderabad. I had to run on foot to get the fuel. In paranoia, I fueled it to a 100% and later found that they initiated a refund for 60% fuel's cost. The customer care did not have authority to resolve the issue as they can't create tickets or make decisions. Issue can be created through a chatbot that doesn't allow you to talk. I created a ticket multiple times only to have illogical and incorrect math done to support the refund and to find the tickets being closed everytime without factoring in the logical explanation and screenshots of fuel meter before and after the trip. The Asset Light Model is NOT WORKING...Customer support should be your key and doesn't seem that they care to resolve issues or are restricted by management to do so.
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Zoomcar is a self-drive car rental company headquartered in Bangalore, India.