I am extremely frustrated with the lack of progress and the repeated generic replies I have received regarding my stolen vehicle, which has been missing since March 22, 2025. It has now been over 220 days, and I still have no clear update or resolution from your side. I have fully cooperated by filing complaints with the authorities twice and registering a formal report. I have also shared the details of the investigating officer and all necessary documents. Despite this, there has been no recovery of my vehicle or any substantial update from your team. This ongoing delay has caused significant financial strain. I have been paying a monthly installment of Rs. 27,155, and over these months, I have already paid more than Rs. 2,17,240 from my own income. The continuous financial burden is creating serious hardship for me and my family, impacting both our mental and physical well-being. I urge you to treat this matter with urgency. Please provide me with a detailed status update on the investigation and the steps being taken to recover my vehicle. I expect a clear and specific response within the next few days. As mentioned in my previous messages, I was hoping for a clear resolution by today. However, despite multiple follow-ups, there has been no response or concrete action from your end. Since there has been no progress or resolution even after 7 to 8 months, I now request that you initiate the process to reimburse me with the ex-showroom value of my vehicle, along with compensation for the financial and mental stress I have experienced during this prolonged period. Please share your resolution and proceed with the necessary formalities within the next 2 to 3 days. It has been over seven months of continuous waiting with no outcome, which is unacceptable. If I do not receive a satisfactory resolution within the given timeline, I will be compelled to file a formal report against your company and also approach the consumer court for redressal.
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Zoomcar is a self-drive car rental company headquartered in Bangalore, India.