zoomtravelinsurance.co.nz

3.3
3.3 Based on 14 reviews

...

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Mabel Hughes
Disappointing Experience with Coverage

I purchased the Standard Policy. Our flight from one city to another broke down before departure, forcing us to stay overnight and catch a different flight the following day. This disruption affected our travel plans, leading to missed connections, loss of rental car days, and accommodation issues. Additionally, our subsequent flight was cancelled, requiring us to book a new flight to a different city, along with extra accommodation and transportation costs to reach our original destination. The insurers informed us that mechanical breakdowns were not covered! This seems counterintuitive, as this is a primary reason for obtaining insurance, so why is it excluded from every policy?

1
Date of experience: Dec 09, 2025

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