zoomtravelinsurance.co.nz

3.3
3.3 Based on 14 reviews

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Average Rating

3.3

/
5

14 Reviews

5 Star
53%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
47%

All Reviews

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Review Time

Mabel Hughes
Disappointing Experience with Coverage

I purchased the Standard Policy. Our flight from one city to another broke down before departure, forcing us to stay overnight and catch a different flight the following day. This disruption affected our travel plans, leading to missed connections, loss of rental car days, and accommodation issues. Additionally, our subsequent flight was cancelled, requiring us to book a new flight to a different city, along with extra accommodation and transportation costs to reach our original destination. The insurers informed us that mechanical breakdowns were not covered! This seems counterintuitive, as this is a primary reason for obtaining insurance, so why is it excluded from every policy?

1
Date of experience: Dec 09, 2025
Brandy W.
Exceptional support from the representative.

The representative was courteous, helpful, and went above and beyond. I feel relieved to have my insurance sorted out and appreciated the assistance.

5
Date of experience: Sep 24, 2025
Alexander Anderson
Helpful advice received.

The advice I received was very beneficial.

5
Date of experience: Aug 26, 2025
Policy extension handled well.

I needed to extend my policy after it expired. Although email responses were slow, the live chat support was excellent and resolved my issue promptly.

5
Date of experience: Aug 21, 2025
Willow Barnes
Outstanding service received.

The service was remarkable. I had an accident while on vacation and ended up in the hospital for a week. They helped coordinate with medical staff and arranged my flight home. Without the insurance, I might still be stranded there. Huge thanks to everyone who assisted with my claim!

5
Date of experience: Aug 20, 2025
Doreen Lewis
Disappointing experience with the policy.

I bought the Standard Policy. Our flight from one city to another broke down before takeoff, requiring us to stay overnight and catch a different flight the next day. This disrupted our travel plans, leading to missed flights, lost rental car days, and accommodation issues. To make matters worse, our subsequent flight was canceled, forcing us to book another flight to a different city and incur additional accommodation and travel costs. The insurers informed us that we weren't covered for mechanical breakdowns, which is baffling since that’s a primary reason for obtaining insurance. Why isn’t this covered in every policy?

1
Date of experience: Aug 19, 2025
Efficient communication.

Communication was quick and straightforward.

5
Date of experience: Aug 13, 2025
Ezra Parker
Affordable insurance comes with drawbacks.

This is inexpensive insurance for a reason. Make sure to read the policy and compare it with others. We weren’t covered for a missed layover because it was under 4 hours, and the airline refused to rebook us. After comparing policies, it’s clear we would have been covered by most other insurers.

1
Date of experience: Jul 18, 2025
Gladys K.
Exceptional willingness to help.

The willingness to assist was outstanding. The representative was excellent.

5
Date of experience: Jul 16, 2025
Lilla B.
Fast resolution of my inquiry.

The representative was great to deal with and resolved my inquiry quickly.

5
Date of experience: Jul 10, 2025

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