Completely dissatisfied with the experience. I ordered an expensive microchip reader bowl for my cat who is on medication, to prevent my other cat from eating her food. I placed the order two weeks ago, and once I learned it was being delivered by a certain courier service, I anticipated issues. Sure enough, there were. The tracking indicated my item was out for delivery over a week ago and was supposed to arrive that day. I rearranged my schedule to be available, but nothing arrived. I reached out to the courier, and they confirmed my item is lost, stating they would contact me again in 48 hours. Days have passed with no updates. I then contacted the seller, providing the email correspondence from the courier and explaining my urgent need for the feeder. I received an automated reply promising a human response within 24 hours, but that was three days ago, and I’m still waiting. Clearly, customer service is not a priority here. I recommend purchasing pet products from a different source.
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