I have been a long-time customer for dry cat food and clumping cat litter. Previously, my orders arrived in a single 18 kg box, which is quite heavy for many to handle, especially at my age. Unfortunately, this time the delivery came in a much smaller box, lacking any supportive features for lifting, making it impractical for most individuals. When I reached out to the support team, the representative seemed uninterested and insisted that their packaging hadn't changed in years. It feels like a large company like this does not prioritize its customers' needs.
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