Been using Zooplus for years - products and service has been good up - but they just removed the next day and scheduled delivery option via DPD, leaving Evri as the only delivery option. Still waiting for a delivery that would previously have been here.
When I called to complain, they said that DPD was unfortunately unable to deliver to certain postcodes.
I told them I live in central London SW10, and we get almost daily next day deliveries by DPD from other retailers.
I simply don't believe Zooplus - they've degraded the service they offer to cut costs, while at the same time spending a fortune on TV advertising to win new customers!
We'll try and order supplied a day or so earlier, but we're also looking for an alternative online supplier of Cosma cat soups and as soon as we find one.....
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