I bought a bag and have been struggling for the last 17 days to return it. Five days ago, they initiated a second return pickup, but it has been 7 days now and it still hasn't been picked up. There has been no refund or replacement. I'm suggesting that you do not buy from this company. If you do buy, be aware that the return, refund, and replacement processes can be very problematic. Think twice before making a purchase.
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