Name: zouk.co.in
Telephone: 000000000
Rating: 1.0

Thor Morgan Guest

Cancellation Issue with My Order

I ordered a bag with order ID 1678820, but it turned out to be too large, so I cancelled it. However, no one has come to pick up the parcel yet. I placed this order on November 4, 2025, and today is December 1, 2025, making it a month since then. The service has been extremely disappointing, and I will not order from this company again, nor will I recommend it to anyone.

Date of experience: Dec 01, 2025

Walden Ross Guest

3 months ago

Order cancellation issue

I ordered a bag but found it too large, so I canceled it. However, no one has come to collect the parcel even after a month. I placed the order on November 4, 2025, and today is December 1, 2025. The service has been very disappointing, and I will not be ordering again or recommending this service to anyone.

Date of experience: Dec 01, 2025

Stella Cooper Guest

4 months ago

Disappointing product and service

I bought a bag recently and was very let down. It lasted less than four months, making me question its quality. The limited warranty of only a few days is concerning, and paying for repairs offers no guarantee of longevity. I expected much better quality and support from this brand. I'm sharing my experience to help others make informed choices.

Date of experience: Oct 20, 2025

Phoebe Carter Guest

6 months ago

Very unsatisfactory experience

This brand has been the most disappointing I've encountered. Returns don't allow for refunds, only store points, which forces you to buy again. The products are often out of stock, and notifications about availability lead to nothing being found. I'm extremely dissatisfied and advise others to avoid this brand.

Date of experience: Aug 18, 2025

Gertrude Ross Guest

7 months ago

Very poor quality sling bag

The sling bag I received is of very low quality and there's no return policy. I strongly advise against purchasing from this brand as the items are overpriced.

Date of experience: Jul 15, 2025

Conrad Guest

7 months ago

Poor customer service

The customer service has been terrible. They show little interest in addressing complaints despite numerous attempts to contact them. I purchased an item on July 14, and as of August 4, I still haven't received either a refund or the product.

Date of experience: Jul 14, 2025

Cole K. Guest

8 months ago

Frustrated with incorrect product

I received the wrong item and despite multiple attempts to resolve this, there has been no positive response. I already own the correct product, so this situation is very frustrating.

Date of experience: Jun 23, 2025

Eustace P. Guest

8 months ago

Delays and poor communication

I ordered on May 1 and paid fully, yet my order has not been delivered or refunded despite multiple follow-ups. The responses I receive are vague and unhelpful. It's been over 45 days, and I'm deeply disappointed with the lack of transparency and accountability. I plan to file a complaint with the consumer helpline and advise caution when shopping here.

Date of experience: Jun 22, 2025

WS64 Guest

8 months ago

Frustrating experience with order

My recent experience has been extremely frustrating. I placed an order, but there's no cancel option available, which is unacceptable in today's e-commerce environment. I had to wait for the delivery attempt just to refuse it. After cancellation, I was told refunds take 7–8 days, but it's been much longer with no updates or responses. This lack of customer care is disappointing.

Date of experience: Jun 09, 2025

Megan F. Guest

9 months ago

Frustration with delivery issues

I'm frustrated as my prepaid order has not been delivered. The tracking shows attempts were made, but no one contacted me. The details provided were correct, and this delay is very disappointing. I expect an immediate resolution.