I am writing to formally contest the revised valuation of my device. Prior to shipment, I documented the phone’s condition with high-resolution photographs, which clearly contradicts your claim of 'visible scratches.' This discrepancy is entirely unacceptable. It is deeply concerning that your assessment does not align with the actual state of the device I provided. I expect this matter to be rectified immediately, as I will not accept the return of my property in any condition less than what was originally documented.
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