I bought a phone that turned out to be seriously faulty. The customer service told me that it was their decision how to proceed and that I could not simply refuse a repair. A full refund, they said, would only be a gesture of goodwill.However, as a buyer in the EU, you are entitled to a two-year warranty (“Gewährleistung”), which means you can demand a refund if a product is defective and a repair is not acceptable.After standing my ground and involving PayPal, the company finally confirmed that no repair would be carried out and refunded me in full.Know your rights!
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Wir von ZOXS kaufen gebrauchte Handys, Tablets, Konsolen, Filme, Spiele, Bücher und vieles mehr zu fairen & festen Preisen an. Der Ablauf ist schnell und erfolgt online auf www.ZOXS.de.
