Ordered a phone in Sept 2025. My account was charged, yet the phone never arrived. DHL tracking still says ‘in transit’, now for over a month. Contacted support, after the 3rd email they replied that they need to investigate, after another couple of emails they refused to refund while DHL investigation is ongoing. I don’t have my money, I don’t have the phone, it’s been over a month. Their support is not replying anymore. I would advise to never order from them. A comment on ZOXS comment below:there is no proof of handover. DHL tracking status for this shipment still says "in transit", it does NOT say "delivered". So this is a lie from the seller. The seller's compensation from DHL is not the consumers concern. This is a not delivered, but paid for purchase. I have the 100% right to get my money back ASAP.
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Wir von ZOXS kaufen gebrauchte Handys, Tablets, Konsolen, Filme, Spiele, Bücher und vieles mehr zu fairen & festen Preisen an. Der Ablauf ist schnell und erfolgt online auf www.ZOXS.de.
