zoxs.de

Better go to competitors

Sent in my iPhone mini, gave an honest evaluation of my device and online estimate was around 200 Euros. Scratches on the body, yes. Battery: „if the battery is between 81 - 84 % we lower the price a bit“ After a the service department reviewed my phone, they adjusted the quote to 10,00 Euros. 190 Euro is not a small adjustment..I asked for adjustement of their offer cause a 190 Euros difference between the the initial offer and the adjusted one is just crazy. Didnt hear back from them over 3 weeks. In the meantime the 30 days period passed. I saw on my bank account that they transfered 10 Euros, so I proactively contacted them again only to hear that I "silently" accepted their offer by not declining. I stated I was waiting on an answer from their customer service and it took them ages to get back to me. When they finally did, they claimed that they send me one email with the info to transfer 6 Euros for shipping. When I answered that email customer service was suddenly able to get back to me within the day. Also because I assumed "a method" behind their behaviour of giving ridiculous offers, not answering to emails and then just keeping the phone cause it is in their terms and conditions. They claimed to have sent me 4 reminders to pay the shipping or otherwise they keep the phone - one email arrived - the others didn’t. When asked about the dates they sent me those „emails“ I didn’t receive an answer which also tells a story. When I asked to get my phone back cause obviously they had some difficulties answering to customer requests in time they just declined and said there is nothing they can offer me. Obviously I was waiting for an answer and I expected to get one in time so I can decide wether or not to take the offer. summed up. I have 10 Euros now, but my perfectly funtioning iPhone mini 13 is gone.

Date of experience: Jul 01, 2025