zoxs.de

I had a more than unpleasant experience

I had a more than unpleasant experience with this company. They used an illegitimate reason to downgrade my sent in device by almost 100% and are unwilling to explain or solve the issue. I will not use their service again and advice strongly against selling anything to them. Here is what happened:I sent in an Asus Google Nexus. In the online evaluation it was rated 38 EUR. After evaluation by the ZOXS Team, they said the device was not working properly so they reduced their offer to just 80 cents. As I checked the device before sending it off and it was perfectly functioning, I requested what was tested wrong and they said "the device was unable to play videos". I was very surprised about this since not being able to play a certain video format has nothing to with the hardware but merely with the right player to be installed on the device. After checking back and forth with the support who took up to 5 days at times to answer my emails (on their website is says they answer within 24h), I neither got an answer to why a software component, which could easily be fixes with an update or the right app, is uses a criterion to check my devices functionality and downgrade it by almost 100%, nor did I get an answer to which video format was tried to be played.After many attempts to call them, I finally got someone on the phone who was absolutely unwilling to help solve the situation and borderline rude when telling me what I was thinking to request this type of information. I am now having my device returned to me, which is not for free but costs me 3,5 EUR shipping. After my experience I feel like I fell to a fraudulent company that is now keeping my device if I don't pay what feels to me like ransom.Update: I received the device back now and checked the video playback function myself as this was the reason my device was downgraded to 0.80 EUR. I put a file in .mov on the device, which the android OS could indeed not play. So I took that same video file, converted it to .mp4, put it on the device also and, look at that, it worked perfectly.Interestingly, I found two video files on the device that the tester at Zoxs had not bothered to delete. They were made with the device's camera and they worked perfectly. In one of the videos you see an iPhone being tested parallely so I suspect that the tester just used a video recorded with the iPhone and tried to play it on the Google device. iPhone videos are by default stored in .mov and will not play on my Google Nexus 7.Conclusion: My device was definitely downgraded illegitimately.

Date of experience: Mar 11, 2020