They get ZERO stars from me! I had no choice but to give a star in order to put my review here. I placed an order with Zoya on November 12, 2023. They show 12/13 because that's when my card was charged. I purchased a "promotional order" plus added additional non promotional items onto my order. I assumed since they have been in business for over 30 years that they would fulfill their orders within 2-3 business days like all of their competitors Orly, INLP, ETC do. Even their promotional orders. I should've read their policy beforehand. It says promotional orders may take up to 4 weeks! Why even have a promotion if you can't handle the sales volume? This isn't a car purchase. I could understand the delay there. I contacted them on day 3 inquiring on my order and this is the reply I got: Hello. Promotional orders do take longer to process as this is stated under our Terms and Conditions. An email will be sent once the tracking has been assigned and ready to shipThank youI am a first time customer and placed a pretty substantial order. I noticed that they run "promotions" pretty much weekly. It appears this is how they justify every order being delayed in the picking, packaging and shipping process. This is absolutely horrible service in my opinion, especially with a first time customer. I checked my credit card today, which had previously been pending the charges for this order. Suddenly the charges are no longer pending and thankfully no longer on my card. I cancelled my order. Today is a week after I placed it and still no communication from Zoya at all! Absolutely horrible company to do business with! It's no surprise they aren't accredited on the BBB. I find it extremely hard to believe that a company that has been in business for over 30 years, has such crappy service. Better yet, that they are even still in business. I will go back to their competitors and pay more money for a better product and excellent customer service. To me it's worth it. Zoya just scams their customers by running different promotions to justify their horrible shipping times and lack of customer service! Never again! I hope no one else falls victim to them.
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Zoya makes the world's longest wearing natural nail polish and nail care treatments. Zoya Nail Polish and nail care and nail polish removers are free of toluene, formaldehyde, DBP and camphor.