Review Time
As with many people it seems, I have not received my order or been able to contact the company. Thankfully I had only ordered one nail polish so only paid just under £13 with postage, but it’s still very annoying as I don’t expect to either receive what I paid for or my money back. A lesson to me to do my due diligence before I buy things online!
I ordered nail polish that was never dispatched. Usually things are shipped from other companies within two days and Zoya say they deliver within four business days. My order was never dispatched, I didn’t receive a word of communication from them despite several emails. I had to file for a scam with my credit card company.This was really disappointing as they’re a reputable brand, luckily I haven’t experienced a similar scam in all of my online shopping adventures!
WARNING!I ordered nail polish, from this scam web-shop, 5 weeks ago. The nail polish never arrived. I emailed the web-shop, so many times, but they never replied. I just wish I had read these reviews before parting with my money! Be warned, although Zoya nail polish is a genuine product, THIS WEBSITE IS A SCAM! They will take your money, but never send your order!
So Scammy!! Apparently using a promo code voids the return eligibility. This is buried in their Ts/Cs but conveniently left that detail out when pushing the promo in the online shop. I tried to leave a review on the product and the page won't load so I can work on it. Again, how convenient.
Wish I'd read the reviews before ordering 2 months ago. They emailed confirmation of my order, then later apologised for a delay in shipment as it hadn't met quality control standards. I still haven't received my 2 nail polishes though and have emailed them twice, without any response. Avoid this company as I feel sure it is a scam.
Have ordered several polishes from this company in the past, but my most recent order from June 21st has not arrived over 2 months later. I had one apologetic response advising me my order would be processed within a week - which was over a month ago and then nothing. From other reviews, it sadly looks like this company is no longer operating customer orders effectively. Great shame as the polishes are great - unlike customer service which doesn’t even deserve 1 star.
I never used to have issues with Zoya and buying directly from their website but it has become a complete scam. Placed 2 orders and after months without any sign of it, asked to cancel and refund the orders. I had email confirmation of the cancellation but whenever I chased for the refund, I was told it will be in my account within a few days. 3 months later and I still haven’t had any money back. I ended up raising a payment dispute through my bank to get my money back.
Ordered on 6th August. They kept stringing me along saying there were production issues, I was patient. On Thursday 4th September I finally received a shipping notification but the tracking number doesn’t work. They haven’t responded to any of my emails since or refunded me. How is a big company like Zoya getting away with scamming customers? Avoid at all costs!
Wish I’d read the reviews on here before placing my order because I too received an email a week after placing my order stating that due to quality issues there would be a delay or I could request a refund. I requested a refund, which of course, I am yet to see processed. Thankfully I paid by credit card so am now in the process of raising a dispute for goods not received.
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Zoya makes the world's longest wearing natural nail polish and nail care treatments. Zoya Nail Polish and nail care and nail polish removers are free of toluene, formaldehyde, DBP and camphor.
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