zsl.org

3.1
3.1 Based on 21 reviews

The Zoological Society of London (ZSL) is a charity devoted to the worldwide conservation of animals and their habitats. The animals can be seen at our zoos in the UK: ZSL London Zoo and ZSL Whipsnade Zoo....

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Eustace
Don’t waste your hard earned money

Don’t waste your hard earned money , it’s so dissapointing, animals not seen I’m serious we hardly saw anything , the cheetahs were far away laying down not moving and so were the lions and the hyenas or hunting dogs were only TWO of them and we couldn’t see them only briefly through the trees and the maps hard to follow the areas massive and you keep repeating steps , the aquarium was rubbish full of guppy’s and not much else. Highlight was two hippos in water then getting out ! The restaurant was awful the food was cold my son had sausage and mash £13.50 totally cold and just overpriced thank goodness I opted for just chips , watered down coke a glass £3 .. £5 each adult thee was four of us on the train that took ten mins and went past animals that couldn’t be seen ! Or the accompanied recording telling us what they were was too late as we’d gone past it, the monkey forest was misnamed as there wasn’t a monkey to be seen ! Walked 1/4 mile down a dust road to be met with two big enclosures with NOTHING IN IT . I told everyone coming past don’t bother save your shoe leather .. honestly Whipsnade you should be ashamed of the way this is run and the lack of staff to chat with and ask directions was frustrating.. the sign posts need to be bigger and more explanatory as the map they provide is as small as a pin head and makes no sense.. we walked all round Europe the start of it was the lemurs and they were closed ! Ended up at the restaurant as we needed the toilets and guess what closed for renovations , why didn’t you renovate them in the winter while the zoo was closed instead of the first lovely sunny weekend in weeks ! We had to walk a long long way to find more round by the aquarium as the sign posts didn’t tell us there were toilets inside the restaurant ! Which we finally actually used later on after eating the abysmal food they brought to us , I took my granddaughter to the toilet she’s four and there were fifteen in the Que couldn’t believe it , two cubicles in a great big restaurant I can imagine in the school holidays the Que goes back to the car park ! All in all I can’t recommend this at all and will never re visit whipsnade zoo , London maybe further but far far better and easier to negotiate go for that option instead . Sad as this is on our doorstep and we wish we’d opted for Woburn safari instead this was a Mother’s Day treat from my son and daughter in law as I wanted to go .. the shop overpriced and after spending £55 on one sausage and mash , two chips , a kids meat balls and three drinks of coke ! Plus entry we were done yup that’s it we felt done .. this could be run so so much better come on sort it out ZSL 17,000 steps and we saw nothing that justified the prices .. please paint on the floor the arrows directing you to certain areas and make the signage clear large and visible and print the map better but for those who have reading problems the maps useless anyway someone asked me to help them as they couldn’t read !

1
Date of experience: Mar 29, 2025

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Business Details

  • The Zoological Society of London (ZSL) is a charity devoted to the worldwide conservation of animals and their habitats. The animals can be seen at our zoos in the UK: ZSL London Zoo and ZSL Whipsnade Zoo.

  • language https://www.zsl.org

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