zsl.org

3.1
3.1 Based on 21 reviews

The Zoological Society of London (ZSL) is a charity devoted to the worldwide conservation of animals and their habitats. The animals can be seen at our zoos in the UK: ZSL London Zoo and ZSL Whipsnade Zoo....

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Average Rating

3.1

/
5

21 Reviews

5 Star
43%
4 Star
5%
3 Star
5%
2 Star
14%
1 Star
33%

All Reviews

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Review Time

geryxD15
A Consistently Great Experience!

The zoo is consistently a fantastic experience! The staff is friendly, the atmosphere is wonderful, and the variety of animals and educational talks are impressive. It's an essential stop for anyone visiting London. The ticket price not only provides value but also supports conservation efforts. I attended a free tour today, which explored the zoo's architecture while highlighting animal exhibits. Our guide was knowledgeable and entertaining, making the experience enjoyable for both my kids and me. We left feeling enlightened, and the hour flew by too quickly. Highly recommended!

5
Date of experience: Jan 24, 2026
Skyler Hughes
A Must-Visit in London!

The zoo is consistently a fantastic experience! The staff is friendly, the atmosphere is wonderful, and the variety of animals and educational talks are impressive. It's an essential stop for anyone visiting London. The ticket price not only provides value but also supports conservation efforts. I attended a free tour today, which explored the zoo's architecture while highlighting animal exhibits. Our guide was knowledgeable and entertaining, making the experience enjoyable for both my kids and me. We left feeling enlightened, and the hour flew by too quickly. Highly recommended!

5
Date of experience: Jan 24, 2026
Ebenezer Harris
An Unforgettable Experience

An unforgettable experience, showcasing the beauty of nature and diverse species, paired with exceptional care from the staff.

5
Date of experience: Jan 07, 2026
Petula L.
Incredible Day at Meet The Monkeys!

I booked two tickets for the Meet The Monkeys experience as a gift, and the booking process was seamless. We were thrilled to spend the day at the zoo. Our experience was led by two very engaging and friendly guides. We had the opportunity to hand-feed monkeys while learning fascinating facts about them. Our guides answered all questions and made sure everyone, from adults to kids, felt included and cared for. The focus on safety was reassuring, and despite being close to the animals, we felt completely at ease. I can't recommend this experience enough, thanks to the charming monkeys and the outstanding service from our guides. Don't let winter deter you; there are plenty of warm enclosures to enjoy!

5
Date of experience: Jan 02, 2026
Mark Baker
An Amazing Journey Worth Taking

After reading some reviews, I felt like we must have visited a different zoo. We traveled from Wales to Whipsnade and enjoyed our stay in a nearby guest house. Upon arrival, we were warmly welcomed and informed about the electric buses available. The day was delightful, filled with various animal sightings, including penguins and lions. We even learned from the bus driver about the animals while traveling. Lunch was enjoyable, though a bit pricey. The highlight was certainly the Red Pandas and the informative talk we attended. It was a perfect way to end our day, and I usually don’t write reviews, but this experience truly deserved one.

5
Date of experience: Oct 21, 2025
A Wonderful Family Day Out

We visited as a family and had a memorable day, coinciding with World Teacher Day. The staff were friendly and knowledgeable. We enjoyed all the exhibits and even the steam train ride. Lunch was good, though the pasta could have had more flavor. We arrived early and left satisfied, having seen the bird display and animal feedings. The views near the white rhinos were particularly stunning, and there were plenty of clean restrooms available, which is always a plus with kids.

5
Date of experience: Oct 05, 2025
Aleana Long
Ignore the Negative Feedback

I am astonished by the negative reviews, which seem to come from people who don't understand the experience. Some complain about not seeing certain animals immediately, but I prefer to take my time and observe. I have many photos that prove the zoo's value, and I appreciate the important conservation work they do. Those posting negative comments should reconsider their perspectives.

5
Date of experience: Oct 05, 2025
Virginia Cooper
Excellent Service at the Membership Desk

A lovely space with exceptional customer service, especially from a representative at the membership desk! Their friendliness and professionalism stood out, making my experience at the zoo even more enjoyable. Thank you for the outstanding service!

5
Date of experience: Aug 25, 2025
Noah B.
Disappointing Visit

The staff seemed disengaged, often more interested in chatting than assisting visitors. I was surprised by the limited number of animals present and found the prices at the restaurant to be excessive. My previous visits were much more enjoyable, and I left feeling disappointed, especially since we didn't see many of the expected animals. I don’t plan to return.

1
Date of experience: Aug 12, 2025
vervex11
Not Worth the Visit

A disappointing experience. The animals we saw were in small, unkempt enclosures. I wouldn't recommend visiting; it's not worth the money.

1
Date of experience: Aug 08, 2025

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Business Details

  • The Zoological Society of London (ZSL) is a charity devoted to the worldwide conservation of animals and their habitats. The animals can be seen at our zoos in the UK: ZSL London Zoo and ZSL Whipsnade Zoo.

  • language https://www.zsl.org

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