I decided to give this provider another chance after nearly 9 months of dissatisfaction. Today, they asked for payment with a promise of reconnection within 15 minutes. After 4 calls and almost 5 hours, the issue was still unresolved despite assurances from three different agents. I doubt I will renew my service. Thanks to one representative for eventually addressing the issue.
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Head office, Gateway Park, Block E, Ground Floor, Mombasa Road - Nairobi Kenya.