I electronically paid my March dues for Fiber last Thursday 26th from a different account and the Zuku billing department could not verify the effected payment, hence disconnected the account Saturday. I managed to have it reconnected by providing the payment evidence, for the service to be disconnected Sunday midnight, Monday midnight and Tuesday midnight. After having sent two days back the bank ledger proving the transaction, I still am disconnected, but the call center does not answer: they just leave their customers idling in a wait queue, mine is 32 minutes now. Zuku, we have a choice in this market, you do not seem to realise it.
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Head office, Gateway Park, Block E, Ground Floor, Mombasa Road - Nairobi Kenya.
