This has been one of the worst experiences I've encountered. After a leak, I initiated a claim but decided not to proceed due to minimal damage. The service insisted on a questionnaire to close the claim, which I did not complete, thinking it was a scam. Consequently, my policy was terminated, and I was blacklisted from obtaining insurance. Despite numerous calls, I received no help and was told the issue would persist for five years. Eventually, I managed to find new insurance, but the experience has left me feeling frustrated and overwhelmed.
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