zurich.co.uk

3.1
3.1 Based on 120 reviews

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Average Rating

3.1

/
5

120 Reviews

5 Star
49%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
45%

All Reviews

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Review Time

Leela Sky Klein
Do not use this company for travel insurance! I spent months supplying them with all my documents, d

Do not use this company for travel insurance! I spent months supplying them with all my documents, dealing with different people, having to send documents several times, and only to receive a tiny amount of compensation in the end. They didn't cover any of my flight and accommodation costs when I couldn't fly due to a natural disaster! When I put in a complaint, it took them another few months to investigate - only to come back with 'sorry, there is nothing we can do'.

1
Date of experience: Jan 30, 2026
Wilma Patterson
Unfortunate Experience with Council-Related Incident

In January 2025, a tree on council property fell onto our fence, causing significant damage to both our fence and our neighbor's partition. A month earlier, the council had installed a path right next to these trees, which we believe compromised their root stability. We waited over eight months for a response from the company, only to be told they were not liable, accompanied by a series of unconvincing excuses. They claimed the tree was checked annually but provided no proof, and argued that the path could not have harmed the roots without any evidence. I am now considering legal action, as they failed to substantiate their refusal when requested. Based on other reviews, this company appears ineffective, and I would not recommend them to anyone. I am over £2,000 out of pocket due to their unfounded refusal. Additionally, after we submitted our claim, the council removed all trees along the nearby fencing, indicating they recognized the potential risk, which contradicts their claim of no negligence.

1
Date of experience: Jan 14, 2026
Carlene Brown
Excellent support during a tough time

The service provided life and critical illness cover for my spouse and me. When I fell ill, they processed my claim promptly, allowing me to concentrate on my recovery. Truly professional and I wholeheartedly recommend them—no attempts to avoid payment like other insurers.

5
Date of experience: Jan 11, 2026
Lillian Parker
Exceptional service

I received friendly, efficient, and knowledgeable support with minimal hassle. There was no long wait time for my call to be answered, which is a real bonus these days! A perfect 10/10 for overall service!

5
Date of experience: Jan 08, 2026
Kian Brooks
Great investment returns

The company I worked for in the 1990s offered a pension scheme that I contributed to. Initially managed by another provider, it eventually transitioned to this service. I observed steady growth in my fund over the years. I'm now converting this into a drawdown pension and am pleasantly surprised by the transfer value—an excellent investment!

5
Date of experience: Jan 07, 2026
Porter
Respectful and professional guidance

I was initially worried about having a difficult conversation, but I was treated with utmost respect, professionalism, and patience. I received valuable advice, which I greatly appreciated.

5
Date of experience: Jan 01, 2026
CM14
Frustrating and confusing experience

This has been one of the worst experiences I've encountered. After a leak, I initiated a claim but decided not to proceed due to minimal damage. The service insisted on a questionnaire to close the claim, which I did not complete, thinking it was a scam. Consequently, my policy was terminated, and I was blacklisted from obtaining insurance. Despite numerous calls, I received no help and was told the issue would persist for five years. Eventually, I managed to find new insurance, but the experience has left me feeling frustrated and overwhelmed.

1
Date of experience: Dec 30, 2025
Jiinx_gamer
Ongoing struggle with my claim

I can't believe it's been a year since my laptop and tablet were damaged during travel. When I filed a claim, I was asked if they were being repaired, which they were. I was surprised they expected me to bring broken devices from abroad to prove my claim wasn't false. I'm still fighting for my rights.

2
Date of experience: Dec 23, 2025
Stanford Brooks
Helped me achieve early retirement

The service played a crucial role in helping me retire early.

5
Date of experience: Dec 22, 2025
Enid Lewis
Disappointing communication

My plan matured without my awareness, and the company's attempts to notify me were nearly non-existent. As a loyal client for over 30 years, I find their service unacceptable, if not worse!

1
Date of experience: Dec 22, 2025

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