I purchased a Ford Adjustable Height Desk (Order #) in December 2024 for approximately $3,500. From the moment of delivery, the desk has exhibited a loud and disruptive mechanical noise during height adjustments.For a piece of furniture at this price point, you expect premium quality and a functional motor. Instead, I have spent the last six months in a cycle of ineffective "fixes". Working with their support and escalations teams has resulted in: Multiple technician visits that failed to solve the problem. Replacement of major parts, including the desktop and the metal legs, yet the clunking/mechanical noise persists. A fundamental motor or structural defect that Zuri seems unable or unwilling to actually repair.The most frustrating part of this experience was the breach of trust. Zuri previously agreed that if these part replacements didn't work, they would consider a full desk replacement. Now that the repairs have failed, they have reneged on that promise, refusing a replacement or refund and offering only more of the same failed repair attempts.I am now left with a malfunctioning, high-value desk that causes daily disruption. I have been forced to escalate this to my credit card company for a chargeback and file a formal complaint with the Virginia Attorney General.Bottom line: If you are looking for high-end furniture, look elsewhere. Zuri does not stand behind their products, and their "warranty" is a six-month delay tactic designed to avoid taking responsibility for defective merchandise.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.See more
