Review Time
It took almost 6 months to get my 3 bar stools. They kept telling me they were back-ordered, but the dates kept getting pushed out. 1 arrived damaged in a beat-up box, but they did replace it for me for free. Customer Service was very slow to answer, but friendly and professional otherwise. The stools themselves are quite nice.
I ordered an office chair in December and for some reason the delivery was delayed. I reached out to customer service, and they could not figure out what was wrong. January 19 I finally decided to cancel the order. I then went to Amazon to try to order the chair. After three weeks I got a message saying "order canceled by seller." I called customer service and they had no answers. I can't tell you about the actual chair, because I never received it. It's now February 10, and I have no chair. Terrible customer service and very disorganized.
I purchased a Ford Adjustable Height Desk (Order #) in December 2024 for approximately $3,500. From the moment of delivery, the desk has exhibited a loud and disruptive mechanical noise during height adjustments.For a piece of furniture at this price point, you expect premium quality and a functional motor. Instead, I have spent the last six months in a cycle of ineffective "fixes". Working with their support and escalations teams has resulted in: Multiple technician visits that failed to solve the problem. Replacement of major parts, including the desktop and the metal legs, yet the clunking/mechanical noise persists. A fundamental motor or structural defect that Zuri seems unable or unwilling to actually repair.The most frustrating part of this experience was the breach of trust. Zuri previously agreed that if these part replacements didn't work, they would consider a full desk replacement. Now that the repairs have failed, they have reneged on that promise, refusing a replacement or refund and offering only more of the same failed repair attempts.I am now left with a malfunctioning, high-value desk that causes daily disruption. I have been forced to escalate this to my credit card company for a chargeback and file a formal complaint with the Virginia Attorney General.Bottom line: If you are looking for high-end furniture, look elsewhere. Zuri does not stand behind their products, and their "warranty" is a six-month delay tactic designed to avoid taking responsibility for defective merchandise.
Beautiful contemporary design, and very high quality furniture. The customer support is very good and responsive. I have bought from Zuri furniture multiple times and am very satisfied. I will be a customer again when I need furniture in the future. I HIGHLY recommend
It took almost 6 months to get my 3 bar stools. They kept telling me they were back-ordered, but the dates kept getting pushed out. 1 arrived damaged in a beat-up box, but they did replace it for me for free. Customer Service was very slow to answer, but friendly and professional otherwise. The stools themselves are quite nice.
Ordered eight chairs. Four arrived in decent shape and forward out of spec by fabrication in QC or damaged, including multiple legs out from the box when they arrived. This was in June 2025. They offered to replace the damaged chairs. With ongoing delays and excuses. No chairs for holidays. Latest update is January 2026 delivery. Now returning the 4 original chairs and customer service said that 30 days return date has passed and they won’t be able to accept the return (will be submitting written evidence that Zuri directed us to keep the 4 while they were trying to fix the rest of the order). Would not buy from Zuri again.
Absolutely the worst experience I’ve ever had with a furniture company.We placed our order for the Mirage Sectional with Zuri Furniture back in early May. During the order process, we made it very clear that we could not accept delivery until late June, which was acknowledged and agreed to by their sales rep, Sierra Preston. After that, everything fell apart.Even after placing the order, I had to constantly chase them down just to get the most basic updates. The order was supposed to be processed on June 6th, but when I hadn’t heard anything, I reached out myself on June 10th to ask them to process the order. They finally responded and processed it on June 12th. After that, there was still no communication — no tracking information, no updates — so once again, I had to reach out on June 18th. When my email to Sierra went unanswered, I called the company on June 19th. Only then was I informed that the couch had failed the inspection required before shipment and that they had no idea when they would have the sectional in stock.Meanwhile, their website continues to advertise the Mirage Sectional as being “in stock,” which is incredibly misleading given that I’ve been told they have no estimate whatsoever for availability. My multiple requests to speak with a supervisor have been completely ignored. Every time I reach out, I get vague, conflicting information, and I’ve had to initiate every single communication just to get the bare minimum of updates.What started as an exciting purchase has turned into a nightmare. Zuri Furniture has shown a complete lack of transparency, accountability, and customer service. I expected so much better for a company that sells high-end furniture at premium prices. I will never do business with Zuri again, and I strongly caution anyone considering them to think twice before trusting this company with your time, money, and home.
Zuri Furniture might not be an honest supplier. They advertise furniture (Knox) on their website that they can't deliver. I have wasted my time to measure and incorporate their modular sofa into my room design and when I was ready to order and contacted them by email, I received feedback that this item is temporary discontinued and they don't know if or when it will come back. I asked why they advertise it then as if it IS on stock. Then they made it sound as if they will take that item off their website. Months later, they still advertise it on their website. Who wants to have business with them if they need to lie about something like this?
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Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.See more
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