Absolutely the worst experience I’ve ever had with a furniture company.We placed our order for the Mirage Sectional with Zuri Furniture back in early May. During the order process, we made it very clear that we could not accept delivery until late June, which was acknowledged and agreed to by their sales rep, Sierra Preston. After that, everything fell apart.Even after placing the order, I had to constantly chase them down just to get the most basic updates. The order was supposed to be processed on June 6th, but when I hadn’t heard anything, I reached out myself on June 10th to ask them to process the order. They finally responded and processed it on June 12th. After that, there was still no communication — no tracking information, no updates — so once again, I had to reach out on June 18th. When my email to Sierra went unanswered, I called the company on June 19th. Only then was I informed that the couch had failed the inspection required before shipment and that they had no idea when they would have the sectional in stock.Meanwhile, their website continues to advertise the Mirage Sectional as being “in stock,” which is incredibly misleading given that I’ve been told they have no estimate whatsoever for availability. My multiple requests to speak with a supervisor have been completely ignored. Every time I reach out, I get vague, conflicting information, and I’ve had to initiate every single communication just to get the bare minimum of updates.What started as an exciting purchase has turned into a nightmare. Zuri Furniture has shown a complete lack of transparency, accountability, and customer service. I expected so much better for a company that sells high-end furniture at premium prices. I will never do business with Zuri again, and I strongly caution anyone considering them to think twice before trusting this company with your time, money, and home.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.See more
