The company has the worst customer service policies of any online company I have interacted with. MAKE SURE you understand their policies before you make a purchase. I have not had any issues with the store products. Ordering and dealing with the online company is a nightmare. I ordered a cast iron skillet pan and received silicone kitchen utensils. The return process requires me to take a picture of the incorrect item to prove I am not lying about what I received. The wait for them to email a return authorization and return shipping label (took three days). I have to box up their incorrect item, print the labels, and drive their utensils to a shipping carrier to return them. THEN wait for zwilling to receive the incorrect item, process it, and then they will look at shipping out the cast iron pan I originally paid for. In the mean time, I can just sit and wait without the item I paid for in full at the time it was ordered. Horrible customer service.
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Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany.
